Millennials as Hospitality Employees; how do you see them?
I say, protect your future, by investing in Millennials. Create a job they love, understand and can add value to. Just telling them what to do, may not be the best strategy. A few years ago, during my visit to a property struggling to fill front office positions, I spoke to one of the employees. Her goal was to save enough money to visit Europe. The job was a means to achieve her goal to travel, the job itself was not her goal. Mindset has changed.
Retaining top Millennial talent
- Career satisfaction, flexibility, and work-life balance will drive loyalty and establish relevant motivators for Millennials
- Mentorship is a must, with regular and frequent feedback. Millennials have a different mindset; companies who empower their employees will be ahead of the game
Engaging and motivating Millennial employees
- Company culture is a key motivator. We need to help Millennials differentiate between social media and professional life media
- Companies have to modify their SOPs to retain top Millennial employees. I remember when you were not allowed to carry your cellphone at work, or tattoos were a taboo…lots has changed now
Effective training for Millennials
- Show and tell, a real time learning environment, constant and regular feedback on their performance. The traditional performance evaluation process is in need for a fundamental change
- It’s a global environment, where millennials have great grasp of technology; it is important to allow them to leverage it to help them excel. Create a speedy career advancement path
Millennials managing Millennials
- Show and explain to them what is possible, how they can achieve it, and help them with a road map. It has to be authentic and genuine.
- Create a sense of purpose, and align it with company goals. As we are adjusting to a millennial work force, Generation Z is not too far behind, and they are different than their senior Millennials
Generation Z predictions
They are more entrepreneurial, and prefer a hands-on approach
- Quality of money will be as important as money itself
- Dedication and more self-direction will guide their paths
- They will work with many more employers
- A face-to-face approach is their preferred means of communication
- Their collaborative nature will apply to all their actions
- They will not be too big on multi-tasking
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Asim H Ibrahim is the CEO of Lakeshore Hospitality Group, a consulting firm with roots in customer service and hospitality sector. You can find him on Twitter @LakeshoreHGroup or Lakeshore Hospitality Group